This privacy policy sets out how Hanoi L’Heritage Hotel Group uses and protects any information that you give us when you use this website.
Payment Policy:
Extra bed is available @ USD 20/ per night
All rates are exclusive of 10% tax & 5% service charges.
Bank fee is applied 3% for payment made by.Visa and Master cards
Check-in/out Policy:
Check in: from 14:00;
Check out: no later than 12:00;
Early check-in & late check-out: pay extra fee and subject to room availability.
Late check-out policy:
Late check-out is subject to room availability
12:00 to 17:00 check-out: 50% room rate surcharge
After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
Guarantee:
A valid credit card will be required upon booking;
For credit card reservations, the same card(s) must be presented upon check in at the respective hotels.
Cancellation policy:
Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
If cancellation/amendment is made within 72 hours, including reservations made within that time, 1st night’s room rate and tax will be charged. In case of no-show, 100% room rate and tax will be charged.
Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non-refundable:
The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at info@heritagehanoi.com when you receive the refunded amount.
Children Policy:
Child under 5-year old: free of charge.
Child from 5-year old or extra Adult: surcharge $15/person/room/night.
Hanoi L’Heritage Hotel Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information:
We will not distribute your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us at info@heritagehanoi.com as soon as possible, we will promptly correct any information found to be incorrect.
Hanoi L’Heritage Hotel Group
Payment Policy:
Extra bed is available @ USD 20/ per night
All rates are exclusive of 10% tax & 5% service charges.
Bank fee is applied 3% for payment made by.Visa and Master cards
Check-in/out Policy:
Check in: from 14:00;
Check out: no later than 12:00;
Early check-in & late check-out: pay extra fee and subject to room availability.
Late check-out policy:
Late check-out is subject to room availability
12:00 to 17:00 check-out: 50% room rate surcharge
After 17:00 check-out: 100% room rate surcharge
Early arrivals and late departures:
If your arrival is early in the day and you would like immediate access to your room, we recommend reserving for the prior night. Similarly, for late departures, reserving an additional night will guarantee access until you leave the hotel.
Guarantee:
A valid credit card will be required upon booking;
For credit card reservations, the same card(s) must be presented upon check in at the respective hotels.
Cancellation policy:
Management reserves the right to cancel any reservations without notice if we are notified of any fraud or illegal activities associated with the full payments received.
If cancellation/amendment is made 72 hours prior to your arrival date, no fee will be charged.
If cancellation/amendment is made within 72 hours, including reservations made within that time, 1st night’s room rate and tax will be charged. In case of no-show, 100% room rate and tax will be charged.
Early Bird/Long Stay/Last Min/Package Rates are Non - changeable & Non-refundable:
The refund process will take approximately 7 to 20 working days. A transaction fee of 3% for Visa card, Master card and 5% for American Express will be applied. Please notify us at info@heritagehanoi.com when you receive the refunded amount.
Children Policy:
Child under 5-year old: free of charge.
Child from 5-year old or extra Adult: surcharge $15/person/room/night.
Hanoi L’Heritage Hotel Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
- Pets are note allowed.
- What we collect:
- We may collect the following information:
- Credit Card details
- Name corect on credit card
- Contact information including email address and phone number
- Other information relevant to customer surveys and/or offers
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
Security:
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Controlling your personal information:
We will not distribute your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please email us at info@heritagehanoi.com as soon as possible, we will promptly correct any information found to be incorrect.
Hanoi L’Heritage Hotel Group
